Silver Efex Pro? Not For Namibia!

| 26/07/2010 | Comments (5)

… or how not to run an online shop.

To start of with, I have downloaded the trial version and have worked with the software for 15 days. It is very good and a welcome upgrade to Theimagingfactory’s B/W converter, which I have been using happily for quite some years  now. I will write a review about Silver Efex, provided I can manage to upgrade to the full version any time soon. Namibians and their credit cards seem to be ignored by Nik Software, together with the entire country as such …  for some strange reason.

Support staff at Nik Software – or rather your Payment Gateway providers (as they are likely to be the culprits):

  • Namibia is not in your country list … full stop!
  • The list I am looking at has South Africa and Angola in it – meaning I should be looking at the correct list, yes? The list of African countries, yes?
  • South Africa and Angola – which are on the list – are on the same continent as Namibia, so are many more African countries.
  • Your instructions to switch to the UK shop, by using the “choose country” function, not only doesn’t make any sense (as above), but D O E S  N O T  W O R K … yes, really!
  • In fact, your “choose country” GoodieMcGaffter doesn’t seem to give a hoot about choices at all – and this has been tried by various web developers in our company – one ends up with the same country list every time, which should prove that (again as above) we are in the right shop already – you tell me … pretty please!
  • The phenomenon that I cannot use my German credit card either, whilst “seemingly” hovering around in the German shop, indicates that user location is probably established by some other means and choices ignored from then on forward.

Guys, get an atlas and have a look at the African continent. Whilst at it, you may want to let your gaze sway a bit left and right (ignore the blue stuff). Apart from the incomplete list of African countries, there are definitely more than 50-60 countries on this planet … trust me!

Kindly notify me as soon as Namibia becomes eligible to shop at Nik Software.

All the best

Tommy Kellner (just wants to buy the software and continue working – wasted 5 days already)

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Category: Digital Imaging

Comments (5)

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  1. Administrator says:

    … here is what came back from Nik Software, following which I received a phone call and minutes later things were sorted … now, that’s what I call service – with a smile, mind you … a bit late, but still … thank you Birgit Dose from Nik Software Support Team :)

    Dear Mr. Kellner,

    Thank you very much for your e-mail. We are awfully sorry, but you are right. There seem to be a couple of countries not to be included in the overall country list. Of course, we will change that shortly.

    However, since this will take a while and if you would like to order right away, we suggest the following: Please let us have your complete address via email, along with the information about the product you would like to purchase.

    In order to obtain your credit card information, which we would add to our system manually, we suggest a phone call in order to maintain data security. Please let us know if you prefer us to give you a call or if you want to call yourself.

    We are looking forward to hearing from you soon.

    Best regards | Mit freundlichen Grüßen

    Nik Support Team
    Customer Support

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